faq

please double check your address is correct before placing an order, once i've shipped it's out of my hands!

 

custom orders, commissions, customization

For any custom orders or requests, use the chat feature here on the website or shoot me a dm on instagram! I respond as quickly as I can. You can also email me at contact@sumbugshop.com, it may take me a day or two to see your email.

If you'd like a print on a different size, color, or piece of clothing, that's an easy request. More custom requests such as custom jewelry, accessories, or custom print are more flexible. I will give you a price estimate once we discuss the details of the request.

 

how do i contact you if something went wrong with my order?

Please use the chat feature here on the website or email me at contact@sumbugshop.com and include your name, order number, and issue. Please also take into consideration I am a one-man operation, sometimes unexpected delays or mistakes may impact an order.

 

i need an item by a specific date

All of my products are made to order and handmade. Each item is made with care and consideration, I do my absolute best to get every order out on time. 

If you're in a rush, you can contact me about your desired date and we can discuss my availability and a rush fee.

 

my package is delivered but it's not here

I am not responsible for lost or stolen mail. Please contact USPS about your problem. Once a item is shipped and in the mailing service's hands, it's unfortunately out of mine.

damaged mail will be considered for refunds/replacements on a case by case basis. Please message me with the chat feature or reach out to me through email: contact@sumbugshop.com for any inquiries.

 

return/exchange policy?

Returns, replacements, exchanges are only considered if:

1. Your item came damaged

2. You received the wrong item

Pictures must be provided in the case of damage / wrong item received.

15 day exchange/return window from when item is delivered. Return shipping label price will be deducted from the refunded amount.

Contact me through the chat feature or at contact@sumbugshop.com with any issues.